Help

Frequently asked questions

Ordering, payment, shipping, and everything in between.

Ordering

What's the difference between a full bottle, a partial, and a decant?

Three ways to buy a fragrance:

  • Full bottle — a complete bottle, either retail packaging or a tester. Most are brand new (BNIB); a few are opened but still complete, at a lower price.
  • Partial — an opened bottle with a few sprays already used, at a lower price.
  • Decant — a small pour from a bottle, so you can try a scent without buying the whole thing.

What do BNIB, FP, and BO mean on a full bottle or partial?

They describe the exact same thing every listing shows above its size — how new it is, and whether the box comes with it:

  • BNIB — Brand New In Box: unopened, comes with everything it shipped with.
  • FP — Full Package: not brand new, but still comes with the box.
  • BO — Bottle Only: just the bottle, no box.

A partial is opened by definition, so it never shows BNIB — only FP or BO.

What's the difference between Retail and In-house on a decant?

Both are decants — the difference is who bottled them:

  • In-house — we poured it ourselves, to order, from a full bottle we own. Available as long as that bottle has enough left.
  • Retail — bottled by the perfume house itself and sourced directly from them, not poured by us. It arrives sealed as its own unit, so it has its own stock and can sell out.

If both exist at the same size, you'll see two buttons to pick from — e.g. 10ML · Retail and a plain 10ML for the in-house pour (In-house is the default, so it's the one left unlabeled).

What do Niche, Designer, and Middle Eastern mean?

They're the three shelves we sort the catalog into, by the kind of house a fragrance comes from:

  • Niche — small independent perfume houses. Smaller batches, more unusual compositions, and usually a higher price per ml.
  • Designer — fragrances from fashion and beauty labels like Dior, YSL, or Versace. Widely recognised, easy to wear, and the most familiar names on the shelf.
  • Middle Eastern — houses from the Gulf, such as Lattafa, Armaf, and Rasasi. Known for rich oud, amber, and spice, strong lasting power, and very fair prices.

It's about the house, not the scent itself — you'll find fresh, sweet, and woody fragrances on all three shelves.

Can I buy a tester bottle?

Yes — testers are listed in the shop like any other bottle, just look for the size marked Tester. You can also earn one free: spend ₱2,000 or more on discounted decants in a delivered order and we'll include a complimentary tester.

Do I need an account to order?

You can browse and add to cart as a guest. To check out, submit a payment receipt, or view your order history, you'll need an account — sign in anytime and your cart carries over. Buy Now skips the cart and checks out just that one item.

How do I know what's happening with my order?

Every order moves through the same stages — Awaiting payment → Receipt submitted → Confirmed → Shipped → Completed — visible anytime under Account → Orders. We also email you at each step.

Payment

What payment methods do you accept?

Bank transfer, GCash, Maya, or another QR wallet. We don't run a card gateway — after you order, you upload a screenshot of your receipt and we verify it by hand.

I placed an order but haven't paid yet. What happens?

Payment is the only thing left:

  • Scan the QR code and send the total.
  • Upload your receipt on the order's payment page.
  • We verify it by hand — stock is reserved only once we do.

Still unpaid after two hours? We'll send one reminder email. Changed your mind? Cancel anytime from Account → Orders.

Can I change or cancel my order?

Email le.sillage.mnl@gmail.com before your payment is verified and we can adjust or cancel it easily. After verification, cancellation is still possible — we'll just ask for a reason first, and it may take a little longer.

Shipping & pickup

Do you ship nationwide?

Yes, anywhere in the Philippines. How fast depends on stock:

  • On hand — ships in 1–2 days (same-day in Metro Manila on weekends).
  • Pre-order — ships in 3–30 days.

Ordering both? You'll see each item's own window at checkout.

Can I pick up instead of having it delivered?

Yes — pickup is free and by appointment. Choose Pickup at checkout and we'll set a time once your payment is verified. Note: the free tester promo is for delivered orders only.

Promos & authenticity

How does the tester promo work?

Spend ₱2,000 or more on discounted decants in one delivered order, and you get:

  • Free delivery
  • One complimentary tester, matched to a brand in your order

Testers are also sold on their own in the shop — this promo is a bonus, not the only way to get one. Pickup is already free but doesn't include the tester, and we'll follow up if no matching tester is in stock.

Are your fragrances authentic?

Yes. Every bottle we carry, in every format, comes from authorised distributors — never grey-market or counterfeit stock.